Return Policy

Because ScanHub produces digital files and activates your scan pack immediately after purchase, we cannot offer refunds, returns, exchanges, or transfers for any scan package.

No Refunds After Purchase

Once your order is placed:

• The system begins processing.
• Your PIN code is generated.
• The scan pack is allocated at your chosen location.

Please review your order carefully before checkout, including your location and scan pack selection.

PIN Code Protection

Your PIN code is personal. If the PIN is used by someone else due to sharing or mishandling, no refund or replacement can be issued. Full PIN code policy is covered in the Terms of Service.

Technical Issues During Scanning

If a verified technical malfunction occurs (system error, hardware failure), our support team may issue a re-scan or replacement session at our discretion. This is the only exception, and does not include:

• User error.
• Object limitations.
• Scanning unsuitable materials.
• Missed appointments.

No Refunds for Scan Quality

Scan quality varies by object shape, material, reflectivity, and placement. These factors are outside our control, so refunds cannot be issued based on quality outcomes.

Chargebacks and Disputes

Any chargeback filed for a completed order may result in:

• Deactivation of the user's PIN.
• Denial of future access.
• Forwarding evidence of file delivery and service usage to the payment processor.

Contact

Questions about your order? Reach us at: support@scanhub.ca