Privacy Policy

ScanHub, operated by OptimumARC Inc., is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using ScanHub services, visiting our website, or purchasing a scan pack, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information necessary to provide and improve our services. This may include:

Information you provide directly:

• Name

• Email address

• Phone number

• Billing information (processed securely by third-party payment processors)

• ScanHub location selection

• Order history and PIN codes associated with your purchases

• Messages sent to customer support

• Automatically collected information

When you visit our website or use ScanHub systems, we may collect:

• IP address

• Device type and browser information

• Usage data and interaction patterns

• Cookies and tracking technology (for analytics and improvements)

• Scan data

• STL, OBJ, and related 3D scan files generated during your session

• Meta-data related to scan settings and process

2. How We Use Your Information

We use personal information to:

• Process orders and deliver scan packs

• Generate and send PIN codes

• Deliver encrypted 3D scan files

• Provide customer support

• Maintain, improve, and troubleshoot ScanHub systems

• Prevent fraud and unauthorized access

• Comply with legal and regulatory requirements

• Send important service updates (e.g., PIN delivery, file delivery)

• We do not sell your personal information to third parties

3. Sharing Your Information

We may share information only when necessary:

• With trusted service providers

• Payment processors (e.g., Stripe, Square)

• Email delivery systems

• Website hosting providers

• ScanHub partner locations solely for appointment coordination

• These providers follow strict privacy and security practices

• Legal obligations

• We may disclose information if required by law, subpoena, or government request

4. Data Storage & Security

We use security measures to protect your data, including:

• Encryption of all scan files

• Secure PIN systems

• Access controls and authentication logs

• Encrypted payment processing through certified third parties

• Firewall and intrusion-detection systems

• ScanHub does not store or retain decrypted versions of your scan files

• We retain personal information only as long as necessary to provide services or as required by law

5. Your Rights Under PIPEDA

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate information

• Withdraw consent for non-essential communications

• Request details about how your information is used

• To submit a request, contact: info@optimumarc.com

We may require identity verification for your protection.

6. Cookies & Tracking

ScanHub uses cookies and analytics to:

• Improve website performance

• Understand usage patterns

• Enhance user experience

You may disable cookies in your browser, but some features may not function properly.

7. Third-Party Services

Our website may contain links to external sites.

We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before providing personal information.

8. Children’s Privacy

ScanHub services are not intended for minors under 16 years old.

We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this policy periodically.

The “Effective Date” will reflect any changes.

Continued use of ScanHub services means acceptance of the updated policy.

10. Contact Us

For questions, concerns, or privacy requests:

OptimumARC Inc.

Email: info@optimumarc.com

Website: www.optimumarc.com

Last updated: December 2025